At offershomedecor.com, we want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it for a refund or exchange within 100 days of receipt. This returns policy applies to all items purchased from us, with the exception of custom-made products, cut-to-order items, and products specifically marked as non-returnable for hygienic reasons, which cannot be returned unless faulty.

How to Initiate a Return
To start the return process, please visit our online returns portal at offershomedecor.com. You will need your order number and the email address used to place the order. After providing this information, you will receive instructions on how to proceed with your return and obtain a return shipping label.

Return Conditions
To receive a full refund, the item must be returned in its original, unused, and unassembled condition, with all original packaging and tags intact. We reserve the right to refuse a return or reduce the refund amount if an item is returned used, damaged, or without its original packaging. Please ensure the product is repackaged securely to prevent damage in transit.

Refund Process
Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow time for the refund to appear in your account, depending on your bank or card issuer’s processing times. Shipping costs are non-refundable, unless the return is due to our error or a defective product.

Exchanges
If you wish to exchange an item for a different size or color, please process a return for the original item and place a new order for the desired item on our website.

Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us immediately through the returns portal at offershomedecor.com. We will arrange for a replacement or collection of the item at no cost to you. Please provide photos of the damaged product or packaging to assist with our claim.

Faulty Items
All our products are covered by a manufacturer’s warranty. If you discover a manufacturing fault after receiving your order, please report it to us via the returns portal. We will guide you through the specific warranty process for that item.

Return Shipping
For returns that are not due to our error, the customer is responsible for the return shipping costs. The cost of return shipping will be deducted from your refund unless the return is a result of our mistake.

For any questions regarding our returns policy, please access our help center at offershomedecor.com.